Xcelerate Travel LLC ("Xcelerate Travel," "Xcelerate," "Company," "we," "us," or "our") respects your privacy and is committed to being transparent about how we collect, use, process, disclose, and protect personal information.
This Privacy Policy describes our privacy practices when you interact with Xcelerate Travel and the websites, applications, platforms, dashboards, booking technologies, membership services, travel advisor services, marketing pages, communications, and other products or services that reference or link to this Privacy Policy.
This Privacy Policy applies to services and brands operated by or on behalf of Xcelerate Travel LLC that reference this Policy, which may include Xcelerate Travel, Xcelerate International, Trax, ClickBookSave, Xcelerate membership services, travel booking services, travel advisor services, advisor and member dashboards, lead capture pages, booking engines, websites, subdomains, mobile experiences, and related digital services collectively referred to as the "Services." By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of the Services.
1. WHO WE ARE
Xcelerate Travel LLC is a United States travel, membership, technology, and host travel agency company.
Among other things, Xcelerate may provide:
- Travel membership services
- Travel search and booking technology
- Discount travel and lifestyle benefits
- Travel advisor services
- A host agency platform for independent travel advisors
- Advisor training and technology
- Customer relationship management tools
- Lead generation and referral systems
- Marketing and communication tools
- Affiliate and referral programs
- Travel planning tools
- Artificial intelligence assisted tools and automation
- Travel supplier connectivity
- Commission tracking and administration
- Related travel, technology, membership, and business services
The Xcelerate Travel Advisor program is currently intended for eligible adults located in the United States.
Xcelerate memberships and certain consumer services may be available to adults in countries outside the United States, subject to applicable laws, supplier restrictions, availability, and Xcelerate’s eligibility requirements.
2. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy may apply to information involving:
- Website visitors
- Members
- Prospective members
- Travel customers
- Travelers
- Travel companions
- Clients of Xcelerate Travel Advisors
- Travel Advisors
- Prospective Travel Advisors
- Affiliates
- Referrers
- Leads and prospective customers
- Suppliers
- Business partners
- Contractors
- Customer support users
- People communicating with Xcelerate
- Other individuals whose personal information is processed through the Services
Some third-party websites, travel suppliers, payment providers, social media platforms, embedded services, or other services accessible through Xcelerate have their own privacy policies.
Their privacy practices are governed by their respective policies rather than this Privacy Policy.
3. INFORMATION WE COLLECT
The information we collect depends on how you interact with Xcelerate.
We may collect information directly from you, automatically through our technology, from a Travel Advisor, from another person arranging travel for you, from travel suppliers, from service providers, from referral partners, from publicly available sources, or from other lawful sources.
A. Identification and Contact Information
We may collect:
- First and last name
- Email address
- Telephone number
- Country
- State or region
- Mailing or billing address when necessary
- Username
- Account identifier
- Referral identifier
- Advisor identifier
- Other information used to identify or communicate with you
B. Account and Membership Information
If you create an account or become a member, we may collect information such as:
- Account information
- Membership status
- Membership type
- Subscription information
- Start and renewal dates
- Account activity
- Member preferences
- Benefits used
- Referral relationships
- Promotional information
- Rewards or credits
- Account communications
- Information necessary to administer your membership
Passwords and similar credentials may be processed through authentication and security systems.
C. Travel Information
When you request travel information, work with a Travel Advisor, request a quote, or use travel-related Services, we may process information such as:
- Destination
- Travel dates
- Departure city
- Travel preferences
- Hotel preferences
- Cruise preferences
- Flight preferences
- Rental car requirements
- Activity and excursion interests
- Number of travelers
- Traveler names
- Ages or dates of birth when required for travel
- Loyalty program information
- Seating preferences
- Room preferences
- Dietary requests
- Accessibility requests
- Travel companion information
- Special requests
- Itineraries
- Quotes
- reservation information
- Booking confirmations
- Cancellation information
- Communications concerning a trip
You should only provide personal information about another traveler if you have authority to provide that information.
D. Government Identification and Travel Documents
Xcelerate’s platform is not designed to serve as a storage repository for passport images, driver’s license images, or similar government identification documents.
Certain airlines, cruise lines, hotels, tour operators, government authorities, or other travel providers may nevertheless require passport numbers, government identification information, citizenship information, dates of birth, or similar information to complete travel.
Where possible, this information may be provided directly to the relevant supplier, booking provider, or authorized third party rather than permanently stored by Xcelerate.
Travelers should not upload passport images or other government identity documents to Xcelerate unless specifically instructed through an approved secure process.
E. Payment and Transaction Information
Xcelerate does not intentionally store complete credit or debit card numbers within its own general business systems.
Payments may be processed by third-party payment providers, financial institutions, travel suppliers, merchant processors, or payment platforms such as Stripe, Venmo, or other authorized providers.
Depending on the transaction, Xcelerate may receive limited payment-related information such as: Transaction amount; Transaction date; Payment status; Payment method type; Last four digits of a payment card where provided by a processor; Refund status; Transaction identifier; Billing contact information; and Other transaction metadata.
Travel suppliers may independently collect and process payment credentials required to complete a travel booking.
Their handling of that information is governed by their own privacy and security practices.
F. Travel Advisor Information
For Travel Advisors and prospective Travel Advisors, we may collect additional information necessary to administer our host agency program, including:
- Contact information
- Business information
- Advisor profile information
- Training activity
- Certifications
- Supplier registrations
- Professional credentials
- Sales and booking activity
- Client relationships
- Commission information
- Referral relationships
- Advisor subscription information
- Performance information
- Support communications
- Tax-related information where required
- Payment or payout information
- Compliance information
- Contract information
- Other information necessary to administer the host agency relationship
Xcelerate Travel Advisors are independent contractors and are not employees of Xcelerate solely by virtue of participating in the Xcelerate host agency program.
G. Advisor Client Information
Travel Advisors may enter or transmit information about their clients through Xcelerate’s systems.
Xcelerate may access, host, organize, analyze, transmit, and otherwise process this information as reasonably necessary to:
- Operate the host agency
- Provide advisor technology
- Facilitate travel planning
- Support bookings
- Service reservations
- Provide customer support
- Communicate with suppliers
- Maintain traveler and customer records
- Administer commissions
- Resolve commission discrepancies
- Manage referrals
- Detect misuse or fraud
- Maintain accounting records
- Meet supplier requirements
- Comply with legal requirements
- Improve our Services
- Provide technical support
- Operate Xcelerate’s business
Travel Advisors may also separately collect or maintain customer information outside Xcelerate’s systems.
Because Travel Advisors are independent contractors, Xcelerate may not control information maintained by an Advisor independently through personal email accounts, personal devices, independently operated websites, external applications, or other systems not provided or controlled by Xcelerate.
Advisors are responsible for complying with applicable privacy, data protection, security, and confidentiality requirements when handling client information.
H. Lead, Referral, and Affiliate Information
Our Services may track referrals and marketing relationships.
We may collect:
- Referral codes
- Referral URLs
- Referring member or Advisor
- Lead source
- Campaign information
- Click information
- Conversion information
- Purchases
- Membership registrations
- Booking activity associated with referral programs
- Referral compensation
- Affiliate commissions
- Related attribution information
This information may be necessary to determine referral credit, commissions, compensation, marketing effectiveness, and program eligibility.
I. Communications
We may collect communications you have with Xcelerate or through Xcelerate systems, including: Email; Support messages; Chat messages; Contact form submissions; Customer service requests; Advisor communications; Reviews; Surveys; Feedback; Social media interactions; and Other communications.
We may monitor or retain communications for customer service, quality assurance, security, compliance, training, and business purposes, subject to applicable law.
J. Device and Internet Activity
When you use our websites or digital Services, we and our technology providers may automatically collect information such as:
- Internet Protocol address
- Device type
- Browser type
- Operating system
- Device identifiers
- Language
- Approximate geographic location derived from an IP address
- Referring page
- Pages viewed
- Search activity
- Links clicked
- Session information
- Date and time of access
- Website interaction data
- Advertising identifiers
- Cookie identifiers
- Other online activity information
K. Social Media Information
If you interact with Xcelerate through Facebook, Instagram, LinkedIn, YouTube, TikTok, X, or other social networks or media platforms, we may receive information permitted by that service.
This may include:
- Public profile information
- Username
- Content
- Comments
- Reactions
- Advertising interactions
- Campaign attribution information
- Other information made available by the applicable platform
Social media companies independently determine how they collect and use information on their platforms.
L. Information We Create or Infer
We may generate information based on your interactions with Xcelerate, such as:
- Travel interests
- Likely destination preferences
- Membership interests
- Product interests
- Marketing segments
- Customer service classifications
- Advisor activity insights
- Suggested travel options
- Other predictions or inferences
These inferences may be created using analytics, automation, or artificial intelligence.
4. ARTIFICIAL INTELLIGENCE AND AUTOMATION
Artificial intelligence and automation are integrated throughout many areas of Xcelerate’s business and technology.
We may use artificial intelligence, machine learning, automated systems, and related technologies to assist with:
- Travel research
- Travel discovery
- Recommendations
- Search
- Customer support
- Member support
- Advisor support
- CRM functions
- Lead management
- Communication assistance
- Content creation
- Marketing
- Personalization
- Training
- Knowledge retrieval
- Data organization
- Summarization
- Administrative workflows
- Business analysis
- Website experiences
- Platform functionality
- Internal operations
- Service improvement
AI systems may process information you provide to Xcelerate when that processing is reasonably necessary to provide or improve a feature or service.
We may use third-party artificial intelligence providers, including providers such as OpenAI and Anthropic, to support AI-enabled functionality.
Information submitted to third-party AI providers may be processed according to our agreements with those providers and applicable law.
AI and Final Travel Transactions
Xcelerate does not intend for artificial intelligence to independently execute the final step of a travel booking or independently initiate, approve, or complete a monetary transaction.
AI may assist users and Advisors before a transaction by locating information, organizing travel options, preparing recommendations, answering questions, or assisting with workflows.
Final booking and payment actions are handled through designated transactional systems, travel suppliers, payment processors, Advisors, customers, or other appropriately authorized processes.
AI and Sensitive Information
Users should not intentionally submit full payment card numbers, passport images, government identity documents, passwords, or other unnecessary highly sensitive information into general-purpose AI interfaces.
We may take steps to limit, filter, redact, or otherwise reduce sensitive information before it is processed through certain AI systems.
De-Identified and Aggregated Information
We may create aggregated, statistical, or de-identified information and use it for:
- Analytics
- Research
- Service improvement
- AI system improvement
- Product development
- Operational planning
- Business intelligence
- Performance measurement
- Other lawful business purposes
Where required by law, we will take reasonable measures designed to prevent de-identified data from being used to identify an individual.
5. COOKIES, PIXELS, AND SIMILAR TECHNOLOGIES
Xcelerate and our service providers, advertising partners, analytics providers, social media companies, and technology partners may use cookies, pixels, tags, web beacons, scripts, software development kits, local storage, and similar technologies.
These technologies may be used to:
- Keep users signed in
- Remember preferences
- Maintain security
- Prevent fraud
- Measure website performance
- Understand how visitors use our Services
- Measure advertising campaigns
- Attribute referrals
- Track conversions
- Personalize content
- Deliver advertising
- Measure email opens and clicks
- Improve our Services
Some third-party technologies may collect information about your activity across websites, applications, devices, or services.
6. EMAIL AND COMMUNICATION TRACKING
Xcelerate may use email communication platforms such as Brevo or similar providers.
Emails may contain technologies that allow us to determine whether an email was:
- Delivered
- Opened
- Clicked
- Bounced
- Associated with other engagement activity
We may use this information to administer communications, measure effectiveness, maintain deliverability, personalize messaging, and improve our marketing.
7. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
Providing Services
To:
- Create and manage accounts
- Provide memberships
- Deliver membership benefits
- Provide travel search
- Provide travel planning services
- Provide quotes
- Facilitate reservations
- Support travel bookings
- Service existing reservations
- Administer cancellations and changes
- Provide Advisor tools
- Deliver other requested products or services
Host Agency Operations
To:
- Administer Advisor accounts
- Manage Advisor agreements
- Provide training
- Track bookings
- Manage supplier relationships
- Administer commissions
- Process commission allocations
- Maintain client records
- Support Advisors
- Manage Advisor referrals
- Provide technology
- Maintain compliance
- Operate the Xcelerate host agency
Customer and Advisor Support
To:
- Respond to inquiries
- Troubleshoot problems
- Resolve disputes
- Assist with reservations
- Provide technical support
- Provide membership support
- Maintain service quality
Communications
To send:
- Booking information
- Account notifications
- Membership notices
- Renewal notices
- Security alerts
- Service announcements
- Advisor communications
- Supplier information
- Administrative messages
- Other transactional communications
Marketing
To:
- Send promotional emails
- Send marketing messages where legally permitted
- Advertise products or services
- Recommend travel
- Market membership services
- Promote the Advisor opportunity
- Develop marketing audiences
- Measure advertising performance
- Attribute leads
- Retarget interested visitors
- Personalize offers
Referral and Commission Administration
To:
- Identify referring members or Advisors
- Attribute customers
- Track referrals
- Calculate referral compensation
- Calculate Advisor commissions
- Calculate overrides or other compensation
- Prevent fraudulent referrals
- Maintain commission records
- Resolve compensation disputes
Security and Compliance
To:
- Protect accounts
- Detect unauthorized activity
- Protect our systems
- Investigate abuse
- Prevent fraud
- Enforce agreements
- Protect users
- Maintain records
- Meet contractual requirements
- Comply with applicable laws
Product Development
To:
- Analyze use of the Services
- Develop new features
- Improve existing features
- Test technology
- Improve user experience
- Improve AI tools
- Improve automation
- Develop future products and services
8. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients.
Travel Suppliers
Travel requires information to be transmitted to companies responsible for delivering travel services.
Depending on your trip, we may disclose information to:
- Hotels
- Resorts
- Airlines
- Cruise lines
- Car rental companies
- Tour operators
- Vacation providers
- Activity providers
- Excursion providers
- Destination management companies
- Bed banks
- Travel wholesalers
- Global distribution systems
- API providers
- Travel technology providers
- Ground transportation companies
- Insurance providers
- Travel assistance companies
- Airport service providers
- Government authorities when required
- Other travel suppliers
Travel suppliers may process your information as independent businesses under their own privacy policies.
Travel Advisors
We may disclose information to the Travel Advisor associated with a traveler, lead, membership, referral, or booking when reasonably necessary to provide services.
Service Providers
We use companies that provide technology and operational services to Xcelerate.
These may include providers involved in:
- Cloud infrastructure
- Website delivery
- Databases
- Cybersecurity
- Authentication
- Software development
- Source code management
- Communications
- Analytics
- Customer support
- Artificial intelligence
- Automation
- Payment processing
- Accounting
- Advertising
- Marketing
- Data storage
- Business operations
Providers used by Xcelerate may include companies such as Railway, Cloudflare, GitHub, Brevo, Stripe, OpenAI, Anthropic, YouTube, Venmo, social media platforms, and other providers that may change from time to time.
Payment Providers
We may disclose information to payment processors, banks, financial platforms, travel suppliers, or other payment providers as required to:
- Accept payments
- Process refunds
- Prevent fraud
- Reconcile transactions
- Pay commissions
- Complete financial transactions
Advertising, Analytics, and Social Media Partners We may permit advertising, analytics, social media, or marketing partners to collect or receive information about interactions with our Services.
Depending on applicable privacy law, certain of these disclosures may constitute "selling," "sharing," "targeted advertising," or similar regulated activity even when no money is paid for the personal information.
See the Your Privacy Choices section below for information about available opt-out rights.
Affiliates and Related Businesses
We may disclose information among brands, businesses, subsidiaries, successors, or entities controlled by or under common control with Xcelerate Travel when reasonably necessary to operate our business and Services.
Business Transactions
If Xcelerate is involved in a:
- Merger
- Acquisition
- Reorganization
- Financing
- Investment
- Bankruptcy
- Sale of assets
- Sale of a business unit
- Similar corporate transaction
personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
Legal and Safety Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with law
- Respond to legal process
- Respond to government authorities
- Protect Xcelerate
- Protect our users
- Protect travelers
- Investigate fraud
- Enforce contracts
- Prevent security incidents
- Protect legal rights
- Respond to an emergency
With Your Direction or Consent
We may disclose information when you direct us to do so or otherwise provide consent.
9. TRAVEL SUPPLIERS AND THIRD-PARTY SERVICES
Travel bookings frequently involve third parties that are not controlled by Xcelerate.
When information is provided to a hotel, airline, cruise line, tour company, payment provider, travel technology company, insurance company, or other third party, that company may become independently responsible for the information it receives.
You should review the privacy practices of relevant travel providers before providing sensitive information.
Xcelerate is not responsible for the independent privacy practices of third-party companies.
10. SALE, SHARING, AND TARGETED ADVERTISING
Certain U.S. privacy laws define terms such as "sell," "sale," and "share" more broadly than an ordinary sale of customer information for cash.
For example, allowing an advertising or social media partner to receive online identifiers or browsing activity so that advertising can be measured or personalized may be considered a "sale," "sharing," or use for "targeted advertising" under applicable law.
Xcelerate may engage in activities that fall within these definitions.
Categories of information involved may include:
- Online identifiers
- Cookie identifiers
- Device information
- Internet or network activity
- Advertising identifiers
- Commercial information
- Referral information
- Marketing engagement information
- Inferences regarding interests
Recipients may include:
- Advertising networks
- Social media companies
- Analytics providers
- Marketing platforms
- Related technology providers
Where applicable law gives you the right to opt out of such processing, you may exercise that right as described below.
11. YOUR PRIVACY CHOICES
Marketing Email
You may unsubscribe from promotional email by using the unsubscribe link included in marketing emails.
Even after unsubscribing from marketing, you may continue receiving transactional communications relating to:
- Your account
- Membership
- Travel
- Bookings
- Payments
- Commissions
- Security
- Legal notices
- Customer support
SMS and Other Marketing
Where Xcelerate uses SMS or similar marketing communications, instructions for opting out will be provided as required by applicable law.
Sale, Sharing, and Targeted Advertising
Where you have a legal right to opt out of sale, sharing, or targeted advertising, you may submit a request to:
privacy@xceleratetravel.com Use the subject line:
Privacy Opt-Out Request
Where legally required and technically applicable, Xcelerate will also recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control ("GPC").
Opt-out choices associated with cookies or browsers may need to be made separately on each browser or device.
Browser Do Not Track
Traditional browser "Do Not Track" signals do not currently have a universally accepted technical or legal standard.
We may not respond to traditional Do Not Track signals unless required by applicable law.
This does not affect our obligation to recognize legally required opt-out preference mechanisms such as GPC where applicable.
12. YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have the right to request that Xcelerate: Confirm whether we process your personal information; Provide access to personal information; Provide information about categories of personal information collected; Provide information about the sources of personal information; Provide information about the purposes for processing; Provide information about categories of recipients; Correct inaccurate personal information; Delete personal information; Provide a portable copy of certain personal information; Restrict certain processing; Object to certain processing; Opt out of targeted advertising; Opt out of certain sales or sharing of personal information; Withdraw consent where processing relies on consent; and Appeal certain decisions concerning a privacy request.
Privacy rights vary depending on your jurisdiction and are subject to exemptions and limitations.
To submit a privacy request, contact:
privacy@xceleratetravel.com Please identify the nature of your request.
We may need to verify your identity before completing a request.
Verification may include asking you to:
- Contact us from the email associated with your account
- Confirm account information
- Provide information about your relationship with Xcelerate
- Complete another reasonable verification process
We will only request information reasonably necessary to verify the request.
We may deny or limit a request when permitted by applicable law, including where:
- We cannot reasonably verify identity
- Information must be retained by law
- Information is required to complete a transaction
- Information is necessary to protect against fraud
- Information is necessary to establish or defend legal claims
- Deletion would adversely affect another individual’s rights
- The request is manifestly unfounded or excessive
- Another legal exception applies
Where applicable, you may appeal our decision by replying to our response or sending an appeal request to privacy@xceleratetravel.com.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
13. AUTHORIZED AGENTS
Where permitted by law, you may authorize another person to submit a privacy request on your behalf.
We may require evidence that the person is authorized to act for you and may require you to independently verify your identity or confirm the authorization.
14. CALIFORNIA PRIVACY NOTICE
If you are a California resident and Xcelerate is subject to applicable California privacy law with respect to your information, you may have additional rights.
Depending on applicable law and available exemptions, California residents may have rights concerning: Access; Knowledge of information collected; Correction; Deletion; Data portability; Sale or sharing opt-out; Limitations on certain uses of sensitive personal information; and Non-discrimination.
Categories of Personal Information
Depending on your relationship with Xcelerate, we may collect or process categories of personal information that include:
Identifiers, such as name, email, telephone number, username, IP address, and account identifiers.
Customer record information, such as contact information, membership information, transaction information, and account information.
Commercial information, such as purchases, membership activity, travel searches, bookings, referrals, and service history.
Internet or electronic network activity, such as browsing activity, website interactions, advertising engagement, and device information.
Geolocation information, such as approximate location derived from an IP address.
Professional information, particularly for Travel Advisors, contractors, suppliers, and business partners.
Inferences, such as travel interests, service preferences, marketing interests, or likely product interests.
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Sensitive personal information, in limited situations where required for authentication, tax compliance, travel fulfillment, security, or another permitted business purpose.
The specific categories collected depend on the individual and service involved.
Sources
Information may originate from:
- You
- Another traveler
- A Travel Advisor
- Referral partners
- Travel suppliers
- Service providers
- Advertising and analytics partners
- Social media platforms
- Business partners
- Information generated through interaction with our Services
Business Purposes
We use these categories for the purposes described throughout this Privacy Policy, including: Service delivery; Travel; Membership administration; Host agency administration; Customer support; Security; Communications; Referral administration; Advertising; Marketing; Analytics; AI-assisted functionality; Product development; Compliance; and Business operations.
Disclosure
We may disclose categories of information to the third parties and service providers described in this Privacy Policy.
Certain advertising or technology-related disclosures may be considered "sale" or "sharing" under California law.8.
California residents may submit applicable opt-out requests to:
privacy@xceleratetravel.com Xcelerate will also recognize qualifying opt-out preference signals where required by law.
15. INTERNATIONAL MEMBERS AND USERS
Xcelerate Travel LLC is a United States company.
If you access Xcelerate from another country, your personal information may be transferred to and processed in the United States or in other countries where Xcelerate’s technology providers, travel suppliers, payment providers, or business partners operate.
The privacy and data protection laws of those jurisdictions may differ from the laws of your country.
Where applicable law requires safeguards for international transfers, we may use legally recognized mechanisms, contractual safeguards, consent where permitted, or other lawful transfer mechanisms.
European Economic Area, United Kingdom, and Similar Jurisdictions Where applicable European, United Kingdom, or similar privacy law applies to our processing, we may process personal information under one or more lawful grounds, including:
Performance of a contract:
Processing necessary to provide a membership, requested service, travel service, account, or other contractual relationship.
Legitimate interests:
Processing reasonably necessary for legitimate business purposes such as operating and securing the Services, improving products, providing customer service, administering the host agency, preventing abuse, conducting analytics, and managing business operations, where those interests are not overridden by applicable individual rights.
Consent:
Processing based on consent where required, including certain marketing, cookies, or other optional technologies.
Legal obligations:
Processing necessary to comply with legal, regulatory, accounting, tax, law enforcement, or other legal requirements.
Where applicable, individuals may have rights including:
- Access
- Rectification
- Erasure
- Restriction
- Portability
- Objection
- Withdrawal of consent
- Complaint to an appropriate data protection authority
To exercise applicable rights, contact:
privacy@xceleratetravel.com
16. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal purposes.
Retention periods may depend on factors such as:
- Whether your account remains active
- Whether you remain a member
- Whether you remain an Advisor
- Whether travel is upcoming
- Whether a booking remains active
- Supplier requirements
- Commission payment and reconciliation
- Tax and accounting requirements
- Fraud prevention
- Contract enforcement
- Dispute resolution
- Legal claims
- Regulatory requirements
- Security obligations
- Other legitimate business needs
We may retain certain transaction, travel, financial, tax, commission, contractual, and compliance records after an account is closed when reasonably necessary or legally required.
When information is no longer reasonably required, we may delete, destroy, anonymize, or de-identify it in accordance with our retention practices and applicable law.
Backup systems may retain information for additional periods until backups are overwritten or securely deleted through normal system processes.
17. DATA SECURITY
Xcelerate uses administrative, organizational, technical, and physical safeguards that are designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Destruction
- Alteration
- Other unauthorized processing
These measures may include access controls, authentication, encryption, infrastructure security, monitoring, backups, permissions, and other security technologies and procedures appropriate to the Services.
However, no website, database, communication method, cloud platform, or electronic system can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify Xcelerate if they believe an account has been compromised.
18. CHILDREN AND MINOR TRAVELERS
Accounts, memberships, and participation in the Xcelerate Travel Advisor program are intended for individuals who are at least 18 years old.
Individuals under 18 may not independently create an account or purchase a membership.
Travel arrangements may include children or other minors.
A parent, guardian, or other authorized adult may provide information about a minor traveler when reasonably necessary to plan or book travel.
We use information about minor travelers only as reasonably necessary to provide the requested travel- related services and for other legally permitted purposes.
If you believe a child has provided personal information directly to Xcelerate without appropriate authorization, contact:
privacy@xceleratetravel.com
19. THIRD-PARTY LINKS AND EMBEDDED CONTENT
Our Services may contain links to, integrations with, or content from third parties such as: YouTube; Social media platforms; Hotels; Airlines; Cruise lines; Travel suppliers; Payment processors; Booking providers; Insurance providers; Advertising providers; and Other websites or applications.
Third parties may collect information when you interact with their services or embedded content.
Xcelerate does not control third-party privacy practices.
You should review the privacy policies of those companies before providing personal information.
20. BUSINESS CUSTOMERS, SUPPLIERS, AND PARTNERS
If you represent a supplier, business partner, contractor, prospective partner, or other commercial organization, we may collect professional information such as:
- Name
- Business email
- Telephone number
- Company
- Job title
- Contract information
- Communications
- Supplier credentials
- Account information
- Transaction information
- Information necessary to manage the business relationship
We may retain this information for business administration, supplier relations, compliance, contract management, accounting, security, and legal purposes.
21. CHANGES TO THIS PRIVACY POLICY
Xcelerate’s Services, technology, AI capabilities, suppliers, business operations, and legal obligations may change over time.
We may update this Privacy Policy periodically.
When we make changes, we will update the "Last Updated" date at the beginning of this Policy.
If changes materially affect the way we process personal information, we may provide additional notice where required by applicable law.
Continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated Policy to the extent permitted by law.
22. CONTACT US
Questions, concerns, privacy requests, requests to exercise privacy rights, and privacy-related complaints may be directed to:
Xcelerate Travel LLC Email: privacy@xceleratetravel.com Please include enough information for us to understand and respond to your request.
For privacy rights requests, we may request additional information necessary to verify your identity before completing the request.